Wibbo Support

Something not working, or a question about Wibbo? Write to [email protected] and a person will reply, usually within two working days. Telling us your device and iOS version helps a lot.

Common questions

How do I restore a subscription on a new device?

Sign in with the same Apple Account you bought it with, open Wibbo, go to the grown-ups area and tap Restore Purchases.

How do I cancel my subscription?

Open Settings on the device, tap your name at the top, then Subscriptions, then Wibbo, then Cancel. Access continues until the end of the period you have paid for. Deleting the app does not cancel it.

I want a refund.

Apple handles all App Store refunds. Request one at reportaproblem.apple.com. Tell us what went wrong too, so we can fix it.

Does Wibbo work offline?

Yes, once a category has been opened while online. Wibbo caches its photos and voices, so a plane or a car with no signal is fine. Brand new content needs a connection the first time.

Are there ads or tracking?

None. No ads, no analytics, no third-party code, no data collected from your child. See the Privacy Policy.

Can my child leave the app or reach the web?

No. There is no browser inside Wibbo and no outbound links a child can reach. Anything that leaves the app sits behind a parental gate.

What age is Wibbo for?

Two to five. Letters, numbers, animals, dinosaurs, first words, and small games, all spoken aloud in a clear voice.

The voice or a photo is wrong.

Tell us which card and we will fix it. Pronunciation reports are genuinely welcome, especially for names and regional words.

Reset progress

Progress lives only on the device. Deleting and reinstalling Wibbo clears every star and favourite.